Refund policy

Return & Refund Policy

Last updated: March 2026

At JoCo Naturals, every product is handcrafted in small batches with care and intention. Because of the nature of our products, we have a few guidelines to ensure fairness for everyone.

Unopened Items We accept returns on unopened, unused items within 14 days of delivery. To initiate a return, please contact us at joconaturalsllc@gmail.com with your order number and reason for return. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.

Opened or Used Items Due to the personal nature of skincare products, we are unable to accept returns on opened or used items. If you experience an adverse reaction, please discontinue use and contact us — we want to make it right.

Damaged or Incorrect Orders If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo and your order number. We will send a replacement at no charge.

Warm Weather Shipping Our tallow balms are natural products that may soften or melt during transit in warm temperatures. This does not affect quality or efficacy and is not considered a defect. Upon arrival, place the balm in the refrigerator for 30–60 minutes to restore its solid texture. You may use as is or re-whip

Questions? Contact us at JoCoNaturalsLLC@gmail.com — we're happy to help.

Rooted in faith, crafted with care.